Privacy policy

Privacy Policy

Last updated: 21 January 2026

1. Personal Data We Collect

1.1 Data You Provide to Us

We collect personal data that you voluntarily provide when you interact with us, including when you:
- Create an account
- Place an order or make a purchase
- Contact our customer support
- Participate in surveys, promotions, or customer service chats

This information may include:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
- Account and authentication information

Payment information (such as credit or debit card details) is processed securely by our payment service providers. We do not store full card numbers on our systems.

1.2 Data Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:
- Device type and identifiers
- IP address
- Operating system and browser type
- Usage data and diagnostic information
- Approximate location data derived from your IP address

This data helps us operate, secure, and improve our website and services.

2. How We Use Your Personal Data

We use personal data for the following purposes:

2.1 Providing and Improving Our Services

We process personal data to:
- Fulfil and deliver orders
- Process payments and refunds
- Provide customer support
- Improve our products, services, and website functionality
- Conduct internal analysis, audits, and business operations

This processing is based on our contractual obligations and legitimate business interests.

2.2 Communicating With You

We use your personal data to:
- Send order confirmations and shipping updates
- Respond to enquiries and customer service requests
- Notify you of important changes to our policies or terms

With your prior consent, we may send marketing communications about our products and services. You may opt out of marketing emails at any time by using the unsubscribe link or contacting us.

2.3 Marketing and Advertising (With Consent)

Subject to your consent, we may:
- Personalise content and offers
- Measure the effectiveness of advertising campaigns
- Display relevant advertisements on third-party platforms

You may withdraw your consent at any time by contacting us.

3. Cookies and Similar Technologies

Cookies are small text files placed on your device by your web browser.

We use cookies and similar technologies to:
- Enable website functionality
- Improve performance and security
- Analyse website usage
- Personalise content and advertising

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

4. Sharing of Personal Data

We may share personal data with trusted third parties only where necessary, including:
- Payment processing providers
- Shipping and logistics partners
- IT, hosting, and analytics service providers

Personal data is never sold and is not shared with third parties for their own marketing purposes without your explicit consent.

5. Legal Basis for Processing (GDPR)

If you are located in the United Kingdom or European Economic Area (EEA), we process your personal data under the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent, where required (Article 6(1) GDPR)

- We may also process personal data in Australia where our operational or fulfilment partners are located. In such cases, appropriate safeguards are applied in accordance with applicable data protection laws.

6. Legal Compliance and Protection

We may disclose personal data where required to:
- Comply with legal or regulatory obligations
- Respond to lawful requests from authorities
- Protect our legal rights, users, and business
- Prevent fraud or security threats

7. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of the business transaction, subject to applicable data protection laws.

8. Children’s Privacy

Our website and services are intended for adults.
We do not knowingly collect personal data from children under the age of 16. If we become aware that such data has been collected, we will delete it promptly.

9. Your Rights

You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a data protection authority

To exercise your rights, please contact us. We will respond within 30 days in accordance with applicable law.

10. Third-Party Websites

Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal data.

11. Data Security and Retention

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

Personal data is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
The latest version will always be available on our website.

Data Controller: AutoCore Parts Ltd
Email: support@kakaautoparts.com