Privacy policy

Privacy Policy

Last updated: 10 July 2026


1. Personal Data We Collect

1.1 Data You Provide to Us

We collect personal data that you voluntarily provide when you interact with us, including when you:
- Create an account
- Place an order or make a purchase
- Contact our customer support
- Participate in surveys, promotions, or customer service chats

This information may include:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
- Account and authentication information

Payment information (such as credit or debit card details) is processed securely by our payment service providers. We do not store full card numbers on our systems.


1.2 Data Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:
- Device type and identifiers
- IP address
- Operating system and browser type
- Usage data and diagnostic information
- Approximate location data derived from your IP address

This data helps us operate, secure, and improve our website and services.


2. How We Use Your Personal Data

We use personal data for the following purposes:

2.1 Providing and Improving Our Services

We process personal data to:
- Fulfil and deliver orders
- Process payments and refunds
- Provide customer support
- Improve our products, services, and website functionality
- Conduct internal analysis, audits, and business operations

This processing is based on our contractual obligations and legitimate business interests.


2.2 Communicating With You

We use your personal data to:
- Send order confirmations and shipping updates
- Respond to enquiries and customer service requests
- Notify you of important changes to our policies or terms

With your prior consent, we may send marketing communications about our products and services. You may opt out of marketing emails at any time by using the unsubscribe link or contacting us.


2.3 Marketing and Advertising (With Consent)

Subject to your consent, we may:
- Personalise content and offers
- Measure the effectiveness of advertising campaigns
- Display relevant advertisements on third-party platforms

You may withdraw your consent at any time by contacting us.


3. Cookies and Similar Technologies

Cookies are small text files placed on your device by your web browser.

We use cookies and similar technologies to:
- Enable website functionality
- Improve performance and security
- Analyse website usage
- Personalise content and advertising

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.


4. Sharing of Personal Data

We may share personal data with trusted third parties only where necessary, including:
- Payment processing providers
- Shipping and logistics partners
- IT, hosting, and analytics service providers

Personal data is never sold and is not shared with third parties for their own marketing purposes without your explicit consent.


5. Legal Basis for Processing (UK GDPR)

If you are located in the United Kingdom or European Economic Area (EEA), we process your personal data under the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent, where required (Article 6(1) UK GDPR)

- Where personal data is transferred outside the United Kingdom or EEA, we rely on appropriate safeguards, including the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, the European Commission's Standard Contractual Clauses (SCCs), or other legally recognised transfer mechanisms, unless the destination country has been recognised as providing an adequate level of data protection.


6. Legal Compliance and Protection

We may disclose personal data where required to:

  • Comply with applicable laws, regulations, legal processes, or lawful requests from government authorities;
  • Enforce our Terms of Service or other agreements;
  • Protect our legal rights, property, customers, or business;
  • Detect, investigate, prevent, or respond to fraud, security incidents, illegal activities, or other misuse of our Services.


7. Business Transfers

If we are involved in a merger, acquisition, corporate restructuring, financing, sale of assets, or bankruptcy, your personal data may be transferred as part of that transaction. Any such transfer will remain subject to applicable data protection laws.


8. Children’s Privacy

We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child without appropriate consent, we will take reasonable steps to delete that information promptly. Parents or legal guardians who believe that a child has provided us with personal data may contact us using the details below.


9. Your Rights

Subject to applicable privacy laws, you may have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent at any time (where processing is based on consent)
  • Right to opt out of direct marketing communications
  • Right to lodge a complaint with your local data protection authority

We may request information to verify your identity before processing your request. We will respond within the timeframe required under applicable law.


10. Third-Party Websites

Our Services may contain links to third-party websites or online services that are not operated or controlled by us.

We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies before providing any personal data.


11. Data Security and Retention

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

12. International Transfers

Your personal data may be transferred to, stored, and processed in countries outside your country of residence.

Where required by applicable law, we implement appropriate safeguards for international transfers, including the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses (SCCs), the European Commission's Standard Contractual Clauses, or other recognised transfer mechanisms, unless the destination country has been recognised as providing an adequate level of protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices.

Any updates will be published on this page together with the revised "Last updated" date. Where required by law, we will provide additional notice of material changes.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: support@docivora.co.uk

Phone: +61 424 799 949

Business address: Unit 13/112 Benaroon Rd, Lakemba NSW 2195, Australia