Terms of service

Last updated: 21 January 2026

OVERVIEW

This website is operated by Docivora.co . and is accessible at www.docivora.co.uk.Throughout the site, the terms “we”, “us”, and “our” refer to docivora .

Docivora provides this website, including all information, tools, and services available to you, subject to your acceptance of these Terms of Service (“Terms”), together with our Privacy Policy, Return & Refund Policy, and Shipping Policy.

By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree to all of the Terms, you must not use our website or services.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country of residence or that you have permission from a parent or legal guardian.

You agree not to use our products or services for any unlawful purpose or in violation of any applicable laws, including intellectual property and consumer protection laws. You must not transmit any viruses, malware, or malicious code through the website.

2. Products and Pricing

All prices are listed in Pounds Sterling (GBP) unless otherwise stated. Any applicable taxes will be calculated and displayed at checkout where required.

We make every reasonable effort to ensure that product descriptions, images, specifications, and pricing are accurate. If we discover an error affecting your order, we will contact you before processing it, and you will have the option to amend or cancel your order with a full refund.

3. Aftermarket Parts Notice

Unless expressly stated otherwise, all parts sold on this website are aftermarket (non-OEM) replacement parts.

Any references to vehicle manufacturers, makes, models, engine types, or OEM part numbers (including statements such as "Suitable For" or "Compatible With") are provided solely to indicate compatibility. They do not imply that our products are genuine OEM parts or that we are affiliated with, authorised by, or endorsed by any vehicle manufacturer.

Please confirm compatibility before purchasing and installing any product.

4. Orders and Payment

All orders are subject to acceptance and product availability.

Payment is collected in full at checkout using the payment methods displayed on the checkout page.

We reserve the right to refuse or cancel any order where payment cannot be verified, fraud is suspected, pricing errors occur, or stock is unavailable. If payment has already been taken for a cancelled order, a full refund will be issued.

5. Shipping and Delivery

Shipping methods, handling times, delivery estimates, and other shipping information are set out in our Shipping Policy.

Delivery estimates are provided in good faith but are not guaranteed delivery dates. Delays caused by carriers, customs, weather conditions, or other circumstances beyond our reasonable control may occur.

Risk of loss and ownership of the goods passes to you once the goods have been delivered to the delivery address provided with your order.

6. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which provides a 30-day return period from the date of delivery, subject to the conditions set out in that policy.

Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws in the United Kingdom.

7. Warranties and Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the products sold through it, including labour, installation, removal, towing, or other associated costs.

Our total liability for any claim relating to a product shall not exceed the amount you paid for that product.

8. Intellectual Property

All content on this website, including text, graphics, logos, product descriptions, product photography, images, page layouts, and other materials, is owned by or licensed to Docivora and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or otherwise used without our prior written permission.

9. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in legal requirements, business practices, or website functionality.

The latest version will always be published on this page, and any changes will take effect immediately upon publication unless otherwise required by applicable law.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide products or services shall be governed by and construed in accordance with the laws of United Kingdom and Wales.

If you are a consumer residing elsewhere in the United Kingdom, you may also benefit from any mandatory provisions of the laws applicable in your place of residence.

Any disputes arising from these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales unless applicable consumer protection legislation provides otherwise.

Customer Support Email: support@docivora.co.uk

Phone: +61420 799 949

Business address: Unit 13/112 Benaroon Rd, Lakemba NSW 2195, Australia